By Eric Frisch, 10x Management Writer
We’ve all been to a hotel and had an unpleasant experience: You get to the hotel after a long day of travel, anxious to check in, and there’s a long line at the check-in counter; the key to the door doesn’t work; the staff are unfriendly; the wrong luggage arrives to the wrong room. You name it, it’s happened. Well, Yotel is trying to change that with an entirely automated experience. We’ve written a lot about how automation is affecting the workforce, and the hotel experience is another sector where the impact of automation can be felt.
While many of the pieces have been put in place for a hotel to be completely automated, Yotel has finally managed to bring all of the elements together. Selecting a room, checking in, and checking out can now be done online or via an app. Forget about unreliable electronic keys, your room can now be opened using a ringtone sent to your phone. Robots can help you with extra towels and toiletries. Guest services, such as hotel reservations, spa treatments, and activities can all be run from the hotel’s site or mobile app. They even have a robotic luggage transfer system, and automated lockers to keep your luggage safe. And for those that are uncomfortable with all of this technology, there is always someone on call to help out.
Imagine going to a hotel and not speaking to a single member of the staff! What are some other ways that hotels could improve their guest experience? We would love to hear some recommendations you have in the comments section!
Check out the video for Yotel in New York here.
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